Apply Principles of Customer Experience Design to HR Practices
Applying customer experience strategy to employee experience begins with needs-based segmentation, grouping employees into clusters based on their wants and needs. Most companies organize employees in standard groupings like job title, rank, department, business unit, or geography. But just as customer experience design requires a more nuanced understanding of customers than simple demographics or economic value, employee experience design should be based on employees’ drivers … [ Read more ]
Author: Denise Lee Yohn | Source: “Design Your Employee Experience as Thoughtfully as You Design Your Customer Experience” | Original Publication: Harvard Business Review | Subject: Human Resources