Kaizen and the whole process of continuous improvement was, and continues to be, a powerful tool at Amazon. That’s partly because for a long time Jeff Bezos has had all of senior management work in customer service at least one day a year. This allowed executives to see events on the front line, to understand the problems that came up, and to help find solutions.
Author: Marc Onetto
Source: When Toyota Met E-commerce: Lean at Amazon
Original Publication: The McKinsey Quarterly
Subjects: Customer-Related, Human Resources, Management, Training
Company: Amazon
Source: When Toyota Met E-commerce: Lean at Amazon
Original Publication: The McKinsey Quarterly
Subjects: Customer-Related, Human Resources, Management, Training
Company: Amazon
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