The entire business should be the ‘customer service department.’

Obviously, a customer service department is needed, but the traditional customer service mentality needs to be replaced by a tribal mentality.

Employees from all levels of the business should actively be making connections with customers. Not just when a customer is having trouble, but through every phase of business. Here’s a great idea: Each day, allow one randomly selected customer service phone call or email to make its way to the CEO. Let the CEO connect with the customer. Imagine that, a CEO listening to a customer’s problems and helping to solve it!

Like this content? Why not share it?
Share on FacebookTweet about this on TwitterGoogle+Share on LinkedInBuffer this pagePin on PinterestShare on Redditshare on TumblrShare on StumbleUpon

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.