Most have done a 360 and found that personal feedback may differ among supervisors, peers, or subordinates. We advocate a 720 for employees who have contact with people outside their organization. Customer contact employees may be more or less gifted at managing customer relationships. By asking customers their views, employees learn what they do well and not so well.
Authors: Dave Ulrich, Norm Smallwood | Subject: Human Resources
Too often we find firms with more strategic clutter than clarity. Leaders in these firms have become enamored of the latest strategy twist and continually articulate a new way to position the firm. Nonetheless, it is possible to develop or enhance the required clarity. In one company, a newly appointed leader asked each of his direct reports to answer the question “What are we doing … [ Read more ]
Author: Dave Ulrich | Source: Aligning Firm, Leadership, and Personal Brand | Original Publication: Leader To Leader Journal | Subjects: Management, Strategy