5 Posts Found

Bank of America … has created an onboarding program for executives one to two levels below the C-suite. The program aims to ensure that the new executives understand role expectations, quickly develop a network among key stakeholders, build relationships with their team, and learn from other leaders what it takes to succeed, especially in their particular role. To achieve these objectives, the program must transfer … [ Read more ]

Author: Dorothy Leonard | Source: “How New BofA Executives Learn its ’Deep Smarts’” | Original Publication: HBS Working Knowledge | Subjects: Human Resources, Knowledge Management, Management

Retirement represents the loss of a worker with the skills needed to perform a specific job. It may also represent the loss of crucial knowledge whose value to the organization extends far beyond the worker’s individual position.

Freightliner, a large truck manufacturer based in Portland, Oregon, has anticipated this dual risk. It set about assessing the extent and severity of the risk, focusing on employees who … [ Read more ]

Author: Rainer Strack | Source: “Managing Demographic Risk” | Original Publication: Harvard Business Review | Subjects: Human Resources, Knowledge Management, Organizational Behavior

Improving information flow is not just a matter of rolling out a new IT system; it’s a more complex endeavor. It’s not just how data gets to headquarters that is material, but what data gets there and how it is framed. Often, competitive realities have been white-washed by the time they are revealed to the executive suite.

Some winning companies create an independent “market sensing” function … [ Read more ]

Author: Christine Harada | Source: “The Dominant Genes: Organizational Survival of the Fittest” | Original Publication: Booz & Company | Subjects: Competitive Intelligence, Knowledge Management, Management

Establish a regular review process for yourself, your team, and your organization to reflect on the reasons for both your failures and successes. This is a fundamental and critical component of learning. Based on the input of everyone involved, some organizations produce substantial documents or booklets on “lessons learned” following a major new product, service, or business launch.

Subjects: Knowledge Management, Management, Organizational Behavior, Personal Improvement

How to prevent the loss of knowledge when people leave the company – “Knowledge bounties.” New hires fill a ‘job workbook’ with job descriptions and answers to major questions:
– What are the key components of your job?
– What does it involve, from a knowledge standpoint?
– What do you think you need to learn?

By asking these questions early on, … [ Read more ]

Author: Polly LaBarre | Source: “People Go, Knowledge Stays” | Original Publication: Fast Company | Subjects: Human Resources, Knowledge Management, Management