Encourage Bad-News Sharing to Foster Open Dialogue
Sharing bad news—top-down, bottom-up, and across the organization—has a number of salutary effects beyond the obvious benefits of transparency. It can elicit empathy and support, break down barriers, and expand the pool of contributors to problem solving. Energy otherwise spent saving face can be channeled into more constructive use. The net result is not just top-down, bottom-up alignment, but stronger horizontal alignment. As with the … [ Read more ]
Authors: Deborah Lovich, Henning Streubel, Joseph Halverson, Robert Werner | Source: “When Leaders Say They Are Aligned—But Aren’t” | Original Publication: Boston Consulting Group | Subjects: Management, Organizational Behavior