Improve HR with a Rotational Onboarding Program and Peer-to-Peer Hiring
One important initiative at ING has been a new three-week onboarding program, also inspired by Zappos, that involves every employee spending at least one full week at the new Customer Loyalty Team operations call center taking customer calls. As they move around the key areas of the bank, new employees quickly establish their own informal networks and gain a deeper understanding of the business.
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Authors: Bart Schlatmann, Deepak Mahadevan, Peter Jacobs | Source: “ING’s agile transformation” | Original Publication: The McKinsey Quarterly | Subjects: Hiring, Human Resources, Training | Company: ING