Find — and Slash — Your Failure Rates
A failure rate is the number of times your company is unable to deliver on its promise. A failure rate is a shared operational metric for all businesses — not just security. “To get the failure rates for your company, find them in each department first. Every function will have a different failure rate to assess their work. For customer experience it’s how many times … [ Read more ]
Author: Lloyd Tabb | Source: I’m Sorry But Those Are Vanity Metrics | Original Publication: First Round Review | Subjects: Customer-Related, Management, Operations | Company: Venmo