Headsets.com president and CEO Mike Faith offers employees several opportunities to earn bonuses. The most unique one is a $50 award for complaining. “On their time sheets every week, people have an opportunity to make comments, from praise for another employee to complaints. I pick a bunch each week to pay $50 to. I’m most often eager to pay for complaints. Whether I think it’s right or wrong, I want to hear it. Plus, it gives our people a chance to get heard and get things changed. Since they are closest to the customer, they have the best chance to find out what’s right and what’s wrong with the company. Paying [for complaints] has been a really good move for us.”
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