2 Posts found for Author: Adam Grant

When clients, customers and other end users express feedback and appreciation, employees develop stronger beliefs in the impact and value of their work. Interaction also increases empathy for customers, even when the interaction is virtual.

Action Steps:

1. Identify groups of people who benefit from your team’s work but have never shared their feedback, such as clients, customers, suppliers, or coworkers and managers from different divisions and departments.
2. Arrange

… [ Read more ]

Author: Adam Grant | Source: “Employee Engagement: Making a Difference” | Original Publication: Knowledge@Wharton | Subjects: Management, Organizational Behavior

In hiring, what most leaders do is they have a set of criteria, they evaluate a bunch of candidates through interviews and resumes and other information available, and then they make decisions based on their gut. You could actually turn that process into a much more scientific approach, where you lose none of your experience but you add a lot of data.

The way I would … [ Read more ]

Author: Adam Grant | Source: “Six secrets to true originality” | Original Publication: The McKinsey Quarterly | Subjects: Hiring, Human Resources