When clients, customers and other end users express feedback and appreciation, employees develop stronger beliefs in the impact and value of their work. Interaction also increases empathy for customers, even when the interaction is virtual.
Action Steps:
- Identify groups of people who benefit from your team’s work but have never shared their feedback, such as clients, customers, suppliers, or coworkers and managers from different divisions and departments.
- Arrange short interactions with your team: Invite the beneficiaries to share their stories and express their appreciation to your team via emails; short videos; or live, in person or via video conferencing.
- Find new stories to share on a regular basis to keep engagement alive.
- Ask team members to share their own stories about how their work has made a difference.
Author: Adam Grant
Source: “Employee Engagement: Making a Difference”
Original Publication: Knowledge@Wharton
Subjects: Management, Organizational Behavior
Source: “Employee Engagement: Making a Difference”
Original Publication: Knowledge@Wharton
Subjects: Management, Organizational Behavior
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