I Caught You Caring
In one organization, managers give an “I caught you caring” pin to employees who demonstrate outstanding service or performance. Only a few stellar employees receive this coveted award. Below the words “I caught you caring” is the invitation “Ask me what I did!” This encourages the award-winning employees to share stories about their outstanding performance with their coworkers.
The pins have an ongoing impact on … [ Read more ]
Author: Vandana Allman | Source: “Mismanagement in the Henhouse” | Original Publication: Gallup Management Journal (GMJ) | Subject: Customer-Related