In one organization, managers give an “I caught you caring” pin to employees who demonstrate outstanding service or performance. Only a few stellar employees receive this coveted award. Below the words “I caught you caring” is the invitation “Ask me what I did!” This encourages the award-winning employees to share stories about their outstanding performance with their coworkers.
The pins have an ongoing impact on the organization’s culture. Employees have frequent conversations with each other — and with customers — about excellent performance. Additionally, the pins encourage managers to be precise in telling the employees why they’re being honored.
Author: Vandana Allman
Source: “Mismanagement in the Henhouse”
Original Publication: Gallup Management Journal (GMJ)
Subject: Customer-Related
Source: “Mismanagement in the Henhouse”
Original Publication: Gallup Management Journal (GMJ)
Subject: Customer-Related
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