Pick Up the Phone and Call Outliers
Every time Lloyd Tabb finds an outlier in Looker’s user base he looks up the customer’s contact information and calls. During the early years, he did this daily. “I call people because I want to know how they feel using our software. If they aren’t using Looker, I want to know why. Is there something wrong? Are they stuck? If they are active users, I … [ Read more ]
Author: Lloyd Tabb | Source: I’m Sorry But Those Are Vanity Metrics | Original Publication: First Round Review | Subjects: Customer-Related, Market Research | Companies: LiveOps, Looker