Institutionalizing a Feedback Process: The Feedback and Change Team (FACT)

Mosaic, a faith-based nonprofit organization that provides a variety of support services for people with developmental disabilities, has institutionalized a feedback process. Mosaic has more than 4,800 employees in 50 communities in 15 U.S. states and Great Britain. Very few of them directly report to a central administration office, which could hinder communication. So Mosaic developed the Feedback and Change Team (FACT), which consists of … [ Read more ]

Surfacing Critical Issues

Most companies are accustomed to identifying major internal issues, such as whether to build a business, divest an asset, or lay off people. What’s harder is the early surfacing of opportunities and threats arising out of external events such as dramatic shifts in demand, competitive behavior, industry structure, regulation, or the macroeconomic environment.

A commonsense approach to identifying such issues early is to poll, regularly, all … [ Read more ]