Metrics are as important for change initiatives as for any other aspect of running a business. If you are embarking on a change initiative, it is important to monitor how well it is going. One useful item to track is employee engagement and understanding. Do your employees understand the reasons for the change, the goal of the change and what their role in the change is? Are they supportive of the change? How do they see it progressing? What is the prognosis for success or failure?
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