HCL delivers detailed financial performance data broken out by business unit regularly to employees’ desktops. This has stimulated employees to ask more questions, volunteer more ideas, and challenge their managers more often. In turn, everyone is making better decisions — the kind of decisions that directly affect the customer’s experience. Similarly, in a bold twist on the 360-degree employee appraisal tool, all appraisals are posted on the company’s intranet, and anyone at any level can give feedback on anybody else, including the CEO. As CEO Vineet Nayar says, “Good or bad, we all learn from the results.”
Author: Vineet Nayar
Source: The Thought Leader Interview: Vineet Nayar
Original Publication: strategy+business
Subjects: Management, Organizational Behavior
Source: The Thought Leader Interview: Vineet Nayar
Original Publication: strategy+business
Subjects: Management, Organizational Behavior
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