During the first month of training, Zappos offers new employees $2,000 to quit, plus their time worked. It sounds expensive, but in the long term, it’s not. We want people to be here because they are passionate about customer service and because they like our culture. We don’t want people who are just here for a paycheck. Those people generally end up leaving six or nine months down the road. By that point, you have invested a lot of time and money in training them. On top of that, if they are not really a culture fit, that can breed negativity, which spreads pretty quickly. That costs the company way more than $2,000. In addition to saving the company money by weeding out people who would jump ship anyway and allows those who remain to make a public statement of commitment to their new employer.
Source: “The Ultimate Business Tune-up for Times Like These”
Original Publication: Inc. Magazine
Subjects: Human Resources, Management, Organizational Behavior
Click to Add the First »