Institutionalize an “Astonishment Report”

At the end of their induction period (generally three months), new hires are required to write (and discuss with their boss) a short report documenting anything and everything that they have found interesting or surprising since joining the company.

Enhance Managers’ Ability to Commit Deeply to Projects

In 1984, Michael Hilti, then CEO and now Chairman of the Supervisory Board, launched an initiative designed to enhance his managers’ ability to commit deeply to projects. “I want our managers to take responsibility for what they do”, he said. “One of the central conditions for this is that they love what they do. The second is that they are aware that they have choices. … [ Read more ]