Institutionalizing a Feedback Process: The Feedback and Change Team (FACT)
Mosaic, a faith-based nonprofit organization that provides a variety of support services for people with developmental disabilities, has institutionalized a feedback process. Mosaic has more than 4,800 employees in 50 communities in 15 U.S. states and Great Britain. Very few of them directly report to a central administration office, which could hinder communication. So Mosaic developed the Feedback and Change Team (FACT), which consists of … [ Read more ]
Author: Jennifer Robison | Source: Getting the Most Out of Remote Workers | Original Publication: Gallup Management Journal (GMJ) | Subjects: Management, Organizational Behavior