2 Posts found for Source: I’m Sorry But Those Are Vanity Metrics

A failure rate is the number of times your company is unable to deliver on its promise. A failure rate is a shared operational metric for all businesses — not just security. “To get the failure rates for your company, find them in each department first. Every function will have a different failure rate to assess their work. For customer experience it’s how many times … [ Read more ]

Author: Lloyd Tabb | Source: I’m Sorry But Those Are Vanity Metrics | Original Publication: First Round Review | Subjects: Customer-Related, Management, Operations | Company: Venmo

Every time Lloyd Tabb finds an outlier in Looker’s user base he looks up the customer’s contact information and calls. During the early years, he did this daily. “I call people because I want to know how they feel using our software. If they aren’t using Looker, I want to know why. Is there something wrong? Are they stuck? If they are active users, I … [ Read more ]

Author: Lloyd Tabb | Source: I’m Sorry But Those Are Vanity Metrics | Original Publication: First Round Review | Subjects: Customer-Related, Market Research | Companies: LiveOps, Looker