Ban Email [Archive.org URL]

The pursuit of full transparency is behind one of GitLab’s most countercultural rules: a total ban on internal emails. For example, employees seeking information or help are required to request it through the appropriate Slack channel, which may eventually trigger changes to the employee handbook or another key document. The intent is to crystallize and capture the pooled expertise of the collective, rather than letting it slip through the organization’s fingers. In this way, GitLab aspires to be a company where nothing valuable is lost or wasted.

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