Develop your “stump speech” or “talking points” among your management team before any of you heads out to give your version to the rest of the organization. This generally includes messages around your Change Drivers, Focus and Context (vision, values, and purpose), key goals and priorities, change/improvement plans, and such.
Author: Jim Clemmer | Source: Education and Communications Pathways and Pitfalls | Subjects: Change Management, Leadership, Management
Develop highly visible scoreboards, bulletin boards, or voice mail, electronic or printed announcements of progress toward team and organization goals and priorities.
Author: Jim Clemmer | Source: Education and Communications Pathways and Pitfalls | Subjects: Management, Organizational Behavior
Share all core strategic measurements (including “confidential” financial, and operating data) with everyone in your organization. Treat people like full-fledged business partners and they’ll act that way. But don’t snow them under with a blizzard of meaningless reports and numbers. Train everyone how to read these data. Show them how to relate the measurements to their daily operations and improvement activities.
Author: Jim Clemmer | Source: Education and Communications Pathways and Pitfalls | Subjects: Leadership, Management
A survey evaluating a team’s performance can be a powerful tool for making that team more effective. And the first message that consultants and HR professionals often communicate on these surveys is: “To ensure that the team gets the best data and feels protected, we will make sure responses are confidential.” The widespread assumption is that if team members know their answers are confidential, they … [ Read more ]
Author: Roger Schwarz | Source: What Anonymous Feedback Will (and Won’t) Tell You | Original Publication: Harvard Business Review | Subjects: Management, Organizational Behavior
Consider adding a frequency opt-out option to the standard “fine print” at the bottom of every electronic mailing. Instead of just seeing an unsubscribe link, recipients can take their choice between that and an option to reduce frequency, which reads: “If you would like us to decrease the frequency of the emails sent to you, click here. This will reduce the number of mailings by … [ Read more ]
Source: How to Reduce Email Unsubscribes by 35% & Boost Holiday Sales | Original Publication: MarketingSherpa | Subjects: Customer-Related, Marketing / Sales
In a discussion with one person, a team, a class, an off-site meeting, before you get off-stage, take a moment to tell the people you are with — those who may be ready to follow you — that you know who they are, that you respect what they’re doing and that you’re extremely grateful for their hard work upon which you’re going to get your … [ Read more ]
Author: Michael Useem | Source: Mission Critical: 15 Principles to Help Leaders Meet Their Toughest Challenges | Original Publication: Booz & Company | Subject: Leadership
Set up an internal “best practices and good tries” system, clearinghouse or network to continuously spread the learning about what works and doesn’t work across your organization.
Author: Jim Clemmer | Source: Innovation and Organizational Learning Pathways and Pitfalls (Part 2) | Subject: Best Practices