Using New Employees to Learn About Your Organization

PLEASE NOTE
Leader to Leader transitioned to the Hesselbein Institute and older articles are no longer available. If you click through you will be taken to the Internet Archive site to find an archived copy.

In order to take full advantage of the latent practical knowledge of staff and conduct a revision of company processes, after 3 weeks every new employee is encouraged to single out all the idiosyncrasies that the company has as well as question practices and procedures. Using the simple questions below (or more sector specific questions), management encourages communication and discovers new ways of looking at the organisation.

  • What don’t you like most about your new job?
  • What process doesn’t make sense but you do anyway?
  • What would you change to make things easier and simpler for yourself?
  • What is taking you a long time or you have difficulty achieving?
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