5 Posts found for Publisher: Gallup Management Journal (GMJ)

There’s some debate over the best way to do exit interviews and how valuable they are. But there’s one kind of interview that most organizations fail to do — stay conversations. The concept is simple: Identify your top performers who you hope will stay with you the longest, and ask them why they stay. They may say things like:

• “I have the best manager I’ve ever

… [ Read more ]

Authors: Nate Dvorak, Ryan Pendell | Source: Culture Wins When You Listen to Your Top Performers | Original Publication: Gallup Management Journal (GMJ) | Subjects: Human Resources, Organizational Behavior

Intermittent “extras” are more powerful than constant bonuses that are predictable. Say that a manager wants to reward employees. A good way to do it is with a lottery system. You could set it up so one would have to maintain some level of performance to be eligible for the lottery. The hope of entering the lottery will keep workers going at a higher level … [ Read more ]

Author: Joseph LeDoux | Source: Management Wisdom From a Neuroscientist | Original Publication: Gallup Management Journal (GMJ) | Subjects: Human Resources, Management, Organizational Behavior

A warning to senior executives of companies across industries: Your recruiters could be repelling your best job applicants. They’re providing the same recruiting messages to all candidates. But the reality is that not all applicants are looking for the same things. So companies must create distinct, targeted recruitment approaches for different profiles of applicants.

Applicants with advanced educational degrees, for example, are attracted to specific attributes … [ Read more ]

Author: Nikki Blacksmith | Source: Executives: Your Company Isn’t Attracting the Best Talent | Original Publication: Gallup Management Journal (GMJ) | Subject: Human Resources

In one organization, managers give an “I caught you caring” pin to employees who demonstrate outstanding service or performance. Only a few stellar employees receive this coveted award. Below the words “I caught you caring” is the invitation “Ask me what I did!” This encourages the award-winning employees to share stories about their outstanding performance with their coworkers.

The pins have an ongoing impact on … [ Read more ]

Author: Vandana Allman | Source: Mismanagement in the Henhouse | Original Publication: Gallup Management Journal (GMJ) | Subject: Customer-Related

Mosaic, a faith-based nonprofit organization that provides a variety of support services for people with developmental disabilities, has institutionalized a feedback process. Mosaic has more than 4,800 employees in 50 communities in 15 U.S. states and Great Britain. Very few of them directly report to a central administration office, which could hinder communication. So Mosaic developed the Feedback and Change Team (FACT), which consists of … [ Read more ]

Author: Jennifer Robison | Source: Getting the Most Out of Remote Workers | Original Publication: Gallup Management Journal (GMJ) | Subjects: Management, Organizational Behavior